This trans woman was appalled by how staff recently treated her in a Nordstrom store, where she claims a worker refused to serve her because she’s trans and a woman of color. She then reveals that the worker happily helped a white woman shortly after the incident.
Nordstrom Refused To Help a Transgender Woman
Licca alleges that she faced discrimination at Nordstrom, a well-known American department store when an employee refused to assist her due to her transgender identity.
Licca recounted her experience in a TikTok video revealing how as a transgender woman of color, she is always discriminated against whenever she goes out.
She described how, upon entering Nordstrom, an employee directed her to seek help from someone else when she tried to exchange an item.
Despite no other staff being available in the department, the employee pointed at her and instead went to assist an “affluent white woman.”
“She Made It Clear She Wanted Nothing To Do With Me”
“The way she treated me was incredibly rude. She made it clear she wanted nothing to do with me” Licca shared.
“I was treated with such disrespect.”
Licca contacted the store, and they responded with an email apology.
While Nordstrom mentioned the possibility of transferring the employee to another department, they did not confirm the action.
“We Have Zero Tolerance for Any Form of Discrimination”
In response, a Nordstrom spokesperson addressed the situation on TikTok, expressing deep regret: “We are so sorry to hear about your experience. The behavior you described is completely unacceptable, and we have zero tolerance for any form of discrimination.”
In a follow-up video, Licca responded to the apology, labeling it as mere words and deeming it inadequate.
The apology from Nordstrom stated,
“Welcoming and Valued Experience for All Customers”
“Please know that I take this matter very seriously and offer my sincere apologies,” before saying they expect their employees to show a “welcoming and valued experience for all customers.”
“If a salesperson fails to meet this expectation, we may reassign them to a role that does not involve direct customer interaction.”
Licca received an outpouring of support from TikTok users who viewed her videos.
“I Won’t Be Shopping @Nordstrom Again”
One commenter expressed frustration, “Baby! She saw your confidence you built up, and she just couldn’t take it. She’s insecure! Hoping everything goes well for you.”
Another vowed never to shop at Nordstrom again; I’m so sorry your were treated that way. I won’t be shopping @nordstrom again.”
How could Nordstrom make up for this incident? We’d love to know your thoughts in the comments.
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The post “I Was Treated Like a Criminal” Trans Woman Speaks Out After Nordstrom Refused Her Service first appeared on The Net Worth Of.
Featured Image Credit: Shutterstock / Ivan Moreno sl. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.
Source: TikTok