This tale comes fresh from Reddit. It follows a 911 operator who found herself in a rather peculiar situation while working a shift one evening.
She Dedicated Her Life to Emergencies
Jordan had dedicated seven years of her life to working as a 911 operator, tirelessly responding to calls and managing emergencies.
Her dedication had paid off, as she had risen through the ranks to become the shift lead, entrusted with the responsibility of assisting the shift manager during their days off.
This meant that on those days, Jordan was the highest-ranking member of the department.
One fateful night, the emergency lines were ringing non-stop, the chaos and urgency palpable in the air. Amidst the flurry of calls, Jordan found herself answering a 911 call from a concerned citizen.
She Was Calm and Collected
Engaging in a calm and collected conversation, she quickly determined that the situation wasn’t an immediate life-threatening emergency.
With that assessment made, she put the caller on hold, knowing that there were other pressing calls that required her attention.
Little did Jordan know the next call she received would throw her into a completely different kind of chaos. A man, heavily intoxicated and expressing thoughts of suicide, had a weapon in his possession at a family gathering.
Jordan’s training and experience kicked into high gear as she worked diligently to handle the situation.
A Troubled Caller
She remained on the line with the troubled caller for what felt like an eternity, providing reassurance and gathering crucial information until the police and emergency medical technicians arrived at the scene.
In the midst of this intense ordeal, there was no one available to pick up the call that was on hold.
Finally able to return to the caller she had put on hold, Jordan expected a sense of understanding or gratitude for the difficult circumstances she had faced.
However, to her surprise, he responded with seething rage and indignation.
Who Was Livid
The person on the line was livid that they had been placed on hold after dialing 911, unable to comprehend the concept of prioritizing calls based on the level of emergency.
Jordan attempted to explain the situation and the necessity of allocating resources appropriately, but her explanations fell on deaf ears.
It turned out that the caller had dialed 911 because a man in a freezer truck had been making rounds in their neighborhood, selling groceries door-to-door. In normal circumstances, this wouldn’t raise any concerns.
However, the incident occurred during a statewide COVID-19 lockdown, which heightened tensions and amplified people’s anxieties.
With an Irrational Sense of Outrage
The mere act of the man ringing the caller’s doorbell triggered an irrational sense of outrage and compelled them to report the situation to emergency services.
As frustration began to bubble within Jordan, she found herself losing her patience. The stress of the demanding night, combined with the unreasonable nature of the complaint, pushed her to her limit.
In a moment of uncharacteristic bluntness, she firmly stated that the situation did not constitute an emergency and that they would not dispatch any police.
The caller’s anger intensified, demanding her name and badge number, and Jordan complied, fulfilling her obligation to provide such information. With a final expletive-laden retort, the caller abruptly hung up the phone.
A Complaint Was Filed
Merely minutes later, one of Jordan’s trainees, whom she had personally mentored and trained, approached her with a peculiar request.
The trainee informed her that there was a caller on the line who wished to file a complaint about a dispatcher.
Jordan’s curiosity was piqued, and she couldn’t help but inquire about the specific dispatcher being complained about. The trainee hesitated, visibly uncomfortable, before reluctantly admitting, “Um… it’s you.”
Suppressing a chuckle, Jordan took the phone and, with a subtle hint of amusement in her voice, introduced herself as Officer Jordan, the dispatch manager, gave her badge number, and asked him, “How can I help you.”
A Tirade of Curses
This unexpected twist caught the caller off guard, and he immediately launched into a tirade of curses before abruptly hanging up once again. It was a moment of sweet vindication for Jordan.
Later on, Jordan learned that the caller had gone so far as to email the chief of the department to complain about her alleged “unprofessional behavior.”
However, the chief, not one to tolerate baseless accusations, took the time to listen to the call recordings. With the evidence in hand, the chief crafted a polite email in response, subtly labeling the caller as nothing short of an idiot!
In the end, this incident served as a lighthearted reminder to Jordan and her colleagues that, even in the midst of their demanding and often stressful work, they must face time-wasting individuals with professionalism and a touch of humor.
It also underscored the importance of having supportive leaders who take the time to investigate before passing judgment.
Have you ever encountered a time-wasting individual in a professional setting? How did you handle it?
Featured Image Credit: Shutterstock / Sklo Studio. The people shown in the images are for illustrative purposes only, not the actual people featured in the story.